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MedRecordz.com (the “Website”) and the MedRecordz App (including the MedRecordz Mobile App and the MedRecordz Web App. Collectively referred to as the “App”) are internet based resources owned and operated by Universal MedRecordz Private Limited (hereinafter referred to as “we”, “us” and “our” as the context may require). We are committed to protecting the privacy of our users, visitors and all other persons who access the Website and/or the App (herein referred to as “you”, “user” and “your” as the context may require).
This Privacy Policy describes the type of information collected from users, including Personal Information (as defined below) and Sensitive Personal Data or Information (as defined below) relating to an individual. It also describes the manner in which we collect, receive, store, process, use, transfer protect and disclose the Personal Information and Sensitive Personal Data or Information of users through the Website and the App.
This Privacy Policy is hereby incorporated into our Terms and Conditions of Use. By visiting and using the Website and/or downloading the App, you accept and consent to the terms of this Privacy Policy.
We reserve the right to change the terms of this Privacy Policy without notice. You are requested to review this page periodically, to remain aware of any changes.
1. Nature of Information Collected
1.1. Information Provided by Users
1.1.1. All information provided to us when a user registers, subscribe to services or purchase goods or services on the Website/App, including name, address, telephone number, email address, gender etc.
1.1.2. All information a user chooses to share on the Website/App such as photos, videos, comments, events or other user generated content that may be uploaded on our Website/App.
1.1.3. All Health Information (as defined in the applicable Terms and Conditions of Use) stored by a user, or in the user’s health account (as defined in the applicable Terms and Conditions of Use) on the MedRecordz platform.
1.1.4. Information constituting Personal Information and Sensitive Personal Data or Information (“SPDI”). For this purpose, Personal Information means any information that relates to a natural person which, either directly or indirectly, in combination with other information, is capable of identifying such person. SPDI means Personal Information which consists of information relating to:
(i) passwords;
(ii) financial information such as bank account or credit card or debit card or other payment instrument details;
(iii) physical, physiological and mental health condition;
(iv) sexual orientation;
(v) medical records and history; and
(vi) Biometric information.
1.1.5. Anonymized Data, as defined in the applicable Terms and Conditions of Use, which is de-identified, de-aggregated and/or altered such that it cannot be connected or linked to any specific user.
1.2. Information about Users received from Healthcare Providers
1.2.1. All information, including Personal Information and SPDI, and in particular Health Information pertaining to users transferred by healthcare providers, such as diagnostic centres, hospitals, clinics, doctors, dentists, pharmacies, insurance agencies, pharmaceutical companies etc.
1.2.2. Anonymized Data, as defined in the applicable Terms and Conditions of Use, which is de-identified, de-aggregated and/or altered such that it cannot be connected or linked to any specific user.
1.3. Information collected by Us
1.3.1. Technical information such as your IP Address, login information, operating system, browser type, the page served, time preceding page viewed, purchase history, search history, length of visits, metadata (data about other information collected, such as date, time, size etc.), and information from your mobile phone such as mobile number, device type, contacts list, location, IP address, login information, search history, purchase history, length of visits and metadata. (collectively referred to as “Usage Information”).
1.3.2. Log file information, i.e. information automatically reported by your browser upon accessing the Website/App.
1.3.3. Demographic data, profile data about users and behavioural information such as advertisements clicked on, products viewed, reviews read etc.
1.4. Cookies
1.4.1. Cookies are alphanumeric identifiers or files that we transfer to your device through your web browser/mobile device to enable our systems to recognise your browser and to provide features such as ‘Recommended for You’, personalised advertisements on other web sites.
1.4.2. Most browsers allow you to prevent them from accepting new cookies or disable cookies altogether. Each browser is different; so check the ‘help’ menu of your browser to learn how to change your cookie preferences. Since cookies allow you to take advantage of some of the website’s essential features, we recommend that you leave them turned on. If you choose to decline cookies, you may not be able to use other interactive features on our Website/App.
1.4.3. We may use cookies for a number of purposes, including to:
(1) Provide general internal analytics;
(2) Study traffic patterns in order to improve Website/App performance, to customise your experience, and to better match your interests and preferences;
(3) Keep track of preferences you specify while you are using our Website’s/App’s services;
(4) Support security measures, such as requiring re-login into the website after a certain time period has elapsed;
(5) Save your username and password, if you login to our Website/App, so that we can process the saved information and quickly log you into the Website/App; and
(6) Assist in identifying possible fraudulent activities.
1.4.4. We also allow third party advertising and analytics cookies. These are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site. They are anonymous – they cannot identify individuals. Such cookies are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to you when you visit other websites.
1.4.5. We have no access to third party cookies and third party organisations have no access to ours. The third party organisations that place cookies have their own privacy policies.
2. Use of Information
2.1. We use user information mentioned in Clauses 1.1, 1.2 and 1.3 in the following ways and for the following purposes:
(i) To provide safe, efficient, smooth and customised experience on the Website/App and allow you to participate in the features we offer on the Website/App;
(ii) To process your registration and/or upload your user generated content;
(iii) To enforce the applicable Terms and Conditions of Use and minimise and protect you from fraud and other criminal activity;
(iv) To create a “User Account” and/or a “Business Account” for the storage of your Health Information, for subsequent transfer, download and use;
(v) To carry out obligations arising from contracts between you and us including but not restricted to delivery of our services, collection of payment and provision of customer services;
(vi) To provide you with information, products and services that you have requested/subscribed for, or agreed to receive;
(vii) For internal operations such as troubleshooting, data analysis, research, testing and service improvement of the Website/App, and to improve the Website/App.
(viii) To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, and
(ix) To fulfil other purposes disclosed at the time you provide your information or otherwise, with your consent.
2.2. In addition, we may use Anonymized Data for the purposes disclosed in the applicable Terms and Conditions of Use.
2.3. By visiting, accessing and/or using the Website/App and/or submitting your information, you consent to such use of your information, including your Personal Information and SPDI.
3. Transfer and Disclosure of Information
3.1. We may share your information, including Personal Information and Sensitive Personal Information among our affiliates, business partners, suppliers, sub-contractors and other third parties for processing, in order to provide you the best quality services. Such affiliates, business partners, suppliers and sub-contractors may be located within or outside India, for internal reasons, primarily for business and operational purposes.
3.2. We may share Anonymized Data with third parties, including but not limited to, advertisers, investors, vendors and strategic partners for commercial exploitation thereof.
3.3. We may transfer your information, including Personal Information and SPDI to third parties, in case of transfer of our business assets or ownership (such as in case of merger, acquisition, bankruptcy, liquidations etc.). In such event users will continue to remain the owner of such information and the buyer/transferee will continue to honour the terms of this Privacy Policy.
3.4. We may transfer your information, including Personal Information, SPDI, Usage Information and device information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation, or where we believe in good faith that the law requires it, or at the request of Governmental authorities conducting an investigation or in order to enforce, verify or apply our Terms and Conditions of Use and other agreements or policies, or to respond to an emergency.
3.5. We may engage third parties to perform functions on our behalf, such as hosting or operating our Website, sending email communications, and data analysis. We may share your Personal Information with third parties in order for them to provide content or otherwise perform services for us, and we will require such parties to maintain appropriate security practices to protect such information from unauthorised access or processing.
By visiting, accessing and/or using the Website/App and/or submitting your information you consent to such transfer and disclosure of your information including your Personal Information and SPDI.
4. Storage of Information
4.1. Your information collected by us may be stored, by us or our affiliates, business partners, suppliers and sub-contractors. Information may be stored in or outside India.
4.2. Your information shall be stored only for the period necessary for purposes specified hereinabove.
By visiting, accessing and/or using the Website and/or submitting your information you consent to such storage of your information, including your Personal Information and SPDI.
5. Your Rights
5.1. You have a right to opt-out of providing any of the information mentioned in Clause 1.1. However, in such event we reserve the right to refuse or limit your access and use of our Website/App and its features, including services offered on our Website/App.
5.2. You have the right to withdraw your consent to the use, disclosure or transfer of your information mentioned in Clause 1.1. However, in such event we reserve the right to refuse or limit your access and use of our Website/App and its features, including services offered on our Website/App.
5.3. You have the right to update or correct your information provided under Clause 1.1. You may exercise such right by using the Edit Profile Option provided in the Website/App.
5.4. You have the right to unsubscribe from any commercial communication, which is not essential for us to provide you our services. You may exercise such right by clicking on the following link www.MedRecordz.com/unsubscribe.aspx.
6. Grievance Officer
6.1. The name and contact details of Our grievance officer is as provided below:
Name: Mr. Venkat Suravarapu or Mr. Sastry Chemudupaty
Designation: Grievance Officers
Email: grievances@MedRecordz.com
Phone Number: +91-99898 73210
6.2. Our grievance officer may be contacted with respect to any complaints or concerns including those pertaining to breach of Our Terms of Use and/or Privacy Policy.
7. Security Practices
7.1. We strive to ensure the security, integrity and privacy of your information and to protect your information against unauthorized access or unauthorized alteration, disclosure or destruction.
7.2. For the above purpose, we have adopted internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where your information is stored.
7.3. We also have a comprehensive documented information security programme and policy which contains managerial, technical, operational and physical security control measures, as required by law.
7.4. However, in order to facilitate more effective data protection we urge you to take steps to keep your information safe, by memorising your passwords, or keeping them in a safe place (separate from your account information), logging out of user accounts, and closing your web browser.
Effective Date: This Privacy Policy is effective as of April 20, 2016.